- From Monday to Sunday
Last Updated: September 25, 2026
At Serene Workspace, we aim to make the delivery process simple and reliable. This Shipping Policy explains how orders placed through our website are processed and delivered.
Orders are processed after they have been successfully placed and the required order information has been received.
Processing times may vary depending on product availability, order volume, holidays, and other circumstances.
If there is a significant delay in processing your order, we may contact you using the contact information provided with your order.
We ship products to the delivery addresses supported during the checkout process.
Available destinations may vary depending on the product, delivery service, and location. If your location is not available during checkout, please contact us to confirm whether delivery can be arranged.
Estimated delivery times may vary depending on:
Your delivery location
Product availability
Shipping method
Courier operations
Weather conditions
Public holidays
Unexpected logistical or technical delays
Any delivery timeframe displayed on our website or provided during the ordering process is an estimate and not a guaranteed delivery date unless expressly stated otherwise.
Applicable shipping charges, if any, will be displayed during the ordering or checkout process.
Shipping costs may vary depending on the destination, order size, product type, delivery method, or other applicable factors.
Where tracking is available, tracking information may be provided after your order has been dispatched.
You can use the tracking information provided to monitor the progress of your shipment through the applicable delivery service.
Customers are responsible for providing accurate and complete delivery information when placing an order.
This may include:
Full name
Delivery address
Phone number
Email address
Apartment, unit, or other relevant details
Serene Workspace is not responsible for delivery delays, failed deliveries, or additional costs resulting from incorrect or incomplete information supplied by the customer.
If a delivery attempt is unsuccessful because the recipient is unavailable or the delivery information is incorrect or incomplete, the courier may make additional delivery attempts or return the package.
Additional shipping or re-delivery charges may apply where permitted.
Please inspect your package when it arrives.
If the outer packaging appears significantly damaged, please document the condition with photographs where possible.
If the product itself is damaged, defective, or incorrect, contact us at [email protected] as soon as possible and provide your order details and photographs of the issue.
Please refer to our Returns & Refunds Policy for information about eligible returns and refunds.
Although we work with delivery providers to ensure orders are delivered properly, shipping delays can occasionally occur.
If your order appears to be significantly delayed or lost, please contact us at [email protected] with your order information so we can review the shipment and assist you.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional delivery costs may apply if the shipment needs to be redirected or re-sent.
Please carefully review your delivery information before submitting an order.
Where international delivery is available, customers may be responsible for applicable customs duties, import taxes, clearance fees, or other charges imposed by the destination country.
These charges are generally outside the control of Serene Workspace and may vary by destination.
Customers are responsible for complying with applicable import requirements in their country or region.
Serene Workspace is not responsible for delivery delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, transportation disruptions, courier issues, strikes, customs delays, public emergencies, or other unforeseen events.
We will make reasonable efforts to assist customers when such delays occur.
We may update shipping methods, delivery areas, shipping charges, or estimated delivery times from time to time.
Any applicable shipping information presented at the time of purchase will generally apply to that order.
If you have questions about shipping or the delivery of your order, please contact us:
Serene Workspace
Email: [email protected]
Website: Sereneworkspace.com
© 2026 Serene Workspace. All rights reserved.
