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At Sereneworkspace, we want you to feel confident when shopping for home decor products. We are committed to providing quality products and a positive shopping experience. This Refund and Return Policy explains the conditions for returning products, requesting replacements, and receiving refunds when eligible.
You may request a return within 14 days of receiving your order, provided the product meets the following conditions:
The product is unused and in its original condition.
The product is returned with its original packaging, accessories, and included items, where applicable.
The product has not been damaged due to improper handling or use after delivery.
You contact us within the specified return period and receive return instructions from our team.
Certain products may not be eligible for return where permitted by applicable law, including personalized items or products that cannot be returned for hygiene or safety reasons.
Customers must contact Sereneworkspace within 14 calendar days of delivery to request a return.
To start the process, email [email protected] with your order details, the product name, the reason for the return, and photographs if the product is damaged or incorrect.
Our team will review your request and provide instructions for the next steps. Please wait for return authorization before sending a product back.
If you receive a damaged, defective, or incorrect product, please notify us within 7 calendar days of receiving your order.
Include your order number, a description of the issue, and clear photographs showing the product and any visible damage, where applicable.
After reviewing your request, we will inform you of the available resolution, which may include a replacement, return, or refund, depending on the circumstances and applicable law.
Please retain the original packaging until the issue has been reviewed.
Customers should contact us before arranging a return shipment. Return shipping instructions will be provided after the request has been reviewed.
Responsibility for return shipping costs will depend on the reason for the return and applicable consumer protection laws. Where a product is defective, damaged, or incorrectly supplied, we will handle return costs as required by applicable law.
Customers are encouraged to use a trackable shipping service when returning products and to retain proof of shipment until the return has been resolved.
Once a returned product has been received and inspected, we will notify you whether your refund request has been approved.
Approved refunds will generally be processed within 7–10 business days after approval. The time required for the refund to reach you may vary depending on your location, the relevant financial institution, and the refund method available.
If your refund has not arrived after the expected processing period, please contact us at [email protected] with your order details.
Nothing in this policy limits any refund rights you may have under applicable law.
If your product arrives damaged, defective, or different from what you ordered, you may contact us to request a replacement within 7 calendar days of delivery.
Replacement requests are subject to product availability and review. If a replacement is unavailable, we will discuss an appropriate alternative or refund where applicable.
Please provide your order number and supporting photographs to help us assess the request efficiently.
Some items may not qualify for return where permitted by law. These may include:
Personalized or custom-made products.
Items that have been used, altered, or damaged after delivery through improper handling.
Products excluded from return under applicable legal exceptions.
This section does not exclude any products or circumstances for which returns or refunds are legally required.
Please inspect your order after delivery and contact us promptly if you identify a problem.
Submitting a return request does not automatically guarantee approval. Each request will be reviewed according to the conditions in this policy and applicable consumer protection laws.
We reserve the right to request additional information when reasonably necessary to assess a claim. We will communicate the outcome and any next steps by email.
Sereneworkspace serves customers worldwide. Return shipping arrangements, delivery times, and consumer rights may vary depending on the customer’s country or region.
International customers should contact us before returning a product so that we can provide the relevant instructions. Any return conditions in this policy are subject to mandatory consumer protection laws applicable to the order.
If you have questions about returns, replacements, or refunds, please contact our customer support team.
Business Name: Sereneworkspace
Website: Sereneworkspace.com
Email: [email protected]
